TERRIABLE
TERRIABLE — 1 out of 5 stars
After returning and repurchasing this item four times, I am still left with cushions that will not zip up. Each cushion gets to approximately 5 cm from closing and then jams completely, making the product unusable. This is clearly a manufacturing fault, not wear and tear. It is extremely disappointing that a product marketed as a quality item continues to have the same defect across multiple replacements. Even more concerning was being told by staff to simply “return it to Myer,” rather than having the issue acknowledged or resolved. At this point, I expect more than another return loop. I am requesting a proper resolution—either a full refund, or confirmation that this issue has been identified and corrected before any further replacement is offered. This experience has been frustrating and has fallen well short of the level of service I would expect.